Terms and Conditions

This website is owned and operated by The Provider Code ("we", "us", "our"). These Terms and Conditions set out how you may access and use our website and buy our products. This includes products from our brands Arx Digital Systems and Digital Downloads.

By accessing our website and/or buying from us, you confirm that you have read and understood these Terms and agree to be bound by them.

Eligibility

To use this website and/or buy our products, you must be at least 18 years old (or the age of majority where you live). You must also have the legal capacity to enter into a binding agreement.

Orders

When you place an order, you agree that:

• you are responsible for reading the full product listing before you buy; and
• completing checkout creates a legally binding contract to buy the item.

Pricing and Currency

Product prices are shown on our website. We may update prices at any time and correct pricing errors when they occur.

If you use our country/region selector, prices may show in the currency you chose. Before you pay, checkout will show the final price, plus any taxes and shipping that apply.

Digital Products

Digital products are delivered electronically. No physical item will be shipped unless the product page clearly says so. Please read the "Digital Delivery" and "Returns and Refunds" sections below before you buy.

Physical and Print-on-Demand Products

If we offer physical products, some may be made to order through our print-on-demand partners. These items are produced after you place your order. Please read the "Shipping Policy" and "Returns and Refunds" sections below.

Intellectual Property

All content on this website is owned by or licensed to The Provider Code and is protected by intellectual property laws. This includes designs, text, images, logos, templates, guides and product listings. You may not copy, reproduce, distribute or create derivative works from our content without our written permission.

Changes to These Terms

We may update these Terms from time to time. The version posted on this page when you access the website or place an order is the one that applies.

Promotional Messages

If you opt in to marketing, you agree to receive promotional emails from us. You can unsubscribe at any time using the link in any of our emails.

Governing Law

These Terms are governed by the laws of Australia. Any disputes are subject to the exclusive jurisdiction of the courts of Australia.

Intellectual Property and Design Protection Policy

At The Provider Code, we take pride in the originality and quality of everything we create. This policy covers our website and any platforms affiliated with The Provider Code, including social media accounts and marketplaces we operate. It also covers our brands, including but not limited to Arx Digital Systems and Digital Downloads. By using any of these, you agree to respect our intellectual property and follow the terms below.

Ownership of Designs and Products

All designs, products, templates and digital assets offered by The Provider Code are our exclusive property. This includes:

• designs and content created from scratch by our team;
• AI-assisted designs and content that our team has further refined and customised; and
• licensed or purchased designs that a real person has uniquely customised to fit our brand identity.

These works are created solely for The Provider Code to produce and deliver our products. They may not be reproduced, duplicated or used without authorisation.

Prohibited Actions

Unless you have our prior written consent, you may not:

1. Reproduce: copy, reproduce or replicate our designs, products or branding for personal or commercial use.
2. Redistribute: share, distribute, resell or sell our designs or products in any form, digital or physical.
3. Alter or create derivative works: modify, adapt or build new works based on our designs or products.
4. Use without authorisation: use our designs, content or branding in any other way.

Why This Policy Matters

Every Provider Code product represents many hours of work, research and refinement. Whether a design is built from scratch, AI-assisted or customised, it is unique to our brand. Protecting it means our customers receive exclusive, high-quality products and our brand keeps its integrity. It also means the work behind every product is respected.

Legal Protections

Our designs and content are protected under copyright and intellectual property laws. Any unauthorised use, reproduction or distribution violates these laws and may lead to legal action.

Reporting Violations

If you believe someone is using our designs or content without permission, please tell us straight away using our contact us form. We investigate every report of infringement.

Similar Designs and Inspiration

Creative fields often produce similar ideas, and we welcome inspiration. However, no work may be a one-for-one copy of ours. Work inspired by The Provider Code is acceptable as long as:

• it is substantially different from our original work;
• it does not copy the exact elements, layout or unique features of our designs; and
• it does not mislead anyone into thinking it is linked to or created by The Provider Code.

We encourage originality. If you're ever unsure, contact us and we'll clarify.

Your Agreement

By continuing to use The Provider Code website or any affiliated platform, you acknowledge and agree to this policy.

Thank you for respecting our work and supporting independent creators. If you have any questions about this policy, please contact us.

Digital Delivery

Digital products are delivered electronically. Depending on the product, you may receive yours:

• straight after purchase, through a download link on the order confirmation page; and/or
• by email, sent to the address you used at checkout.

If you have trouble accessing your files, contact us using our contact us form and we will help.

Shipping Policy

Order Fulfilment

Physical items we offer may be made to order and fulfilled through our print-on-demand partners. This means production starts after you place your order.

Production Time

Production usually takes 2 to 7 business days before shipping. This can vary by product and season.

Shipping Times

Shipping times and costs depend on your location and the shipping method you choose at checkout. Estimated delivery times are shown at checkout where available.

Tracking

If tracking is available, we will email the details to the address you used at checkout once your order ships.

Multiple Items and Shipments

If your order contains more than one item, the items may ship separately and you may receive more than one tracking notification.

Returns and Refunds

Digital Products

Because digital products are delivered electronically, all digital download sales are final once delivered.

If you have a problem, such as:

• not receiving your download,
• receiving the wrong file, or
• a file that won't open,

please contact us using our contact us form and we will work with you to fix it.

Physical and Print-on-Demand Products

Print-on-demand items are made to order. We do not accept returns or exchanges for:

• change of mind,
• choosing the wrong size, or
• personal preference.

However, if your item arrives damaged, misprinted or incorrect, contact us within 7 days of delivery using our contact us form. Please include:

• your order number; and
• clear photos of the issue.

If we confirm the issue, we will offer a suitable remedy, such as a replacement (reprint) or a refund, depending on the circumstances.

Consumer Law

Nothing in these Terms or policies limits any rights you have under applicable consumer laws, including the Australian Consumer Law.