Privacy policy

The Provider Code operates this store and website at www.theprovidercode.com. This covers all related information, content, features, tools, products and services, including our Arx Digital Systems and Digital Downloads brands. Together these provide you, the customer, with a curated shopping experience (the "Services"). The Provider Code is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy controls how your personal information is collected, processed and disclosed.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read it and understand how we collect, use and disclose your information as described here.

Personal Information We Collect or Process

"Personal information" means information that identifies you or another person, or can reasonably be linked to you or another person. It does not include information collected anonymously, or information that has been de-identified so it cannot identify you or be reasonably linked to you.

We may collect or process the categories of personal information below, including inferences drawn from them. This depends on how you interact with the Services, where you live, and what applicable law permits or requires:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us, including the information you include when you contact us, for example in a customer support enquiry.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • To provide, tailor and improve the Services. This includes performing our contract with you, processing your payments, fulfilling your orders, remembering your preferences and the items you're interested in, sending you account notifications, and managing your account. It also includes processing purchases, returns, exchanges and other transactions, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and personalising your shopping experience, such as by recommending products related to your purchases.
  • For marketing and advertising. This includes sending you marketing and promotional communications by email, text message or post, and showing you online advertisements for products or services on the Services or other websites, based on items you previously purchased or added to your cart and other activity on the Services.
  • For security and fraud prevention. This includes authenticating your account, providing a secure payment and shopping experience, detecting, investigating or acting on possibly fraudulent, illegal, unsafe or malicious activity, protecting public safety, and securing our Services. You are responsible for keeping your account credentials safe, and we strongly recommend that you do not share your username, password or other access details with anyone else.
  • To communicate with you. This includes providing customer support, being responsive to you, delivering effective Services and maintaining our business relationship with you.
  • For legal reasons. This includes complying with applicable law or responding to valid legal process, including requests from law enforcement or government agencies. It also includes responding to civil discovery, litigation or other adversarial legal proceedings, and enforcing or investigating potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • With business and marketing partners to provide marketing services and advertise to you. For example, we may use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in line with their own privacy notices. Depending on where you live, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can opt out through our Your Privacy Choices page.
  • When you direct, request or consent to the disclosure, for example to ship products to you, or when you use social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify, and with third parties that may be located in countries other than where you live.

To help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, other merchants and Shopify. To provide these features, Shopify may use personal information collected about your interactions with our Store, other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights over the use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights over personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites we don't own or control, please review their privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of these sites, including the accuracy, completeness or reliability of information found on them.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services or of those platforms, with no limit on its use by those users or third parties. Including a link to another site does not imply our endorsement of the site's content or of its owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security". Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on several factors. These include whether we need it to maintain your account or provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you live, you may have a right to opt out of the "sale" or "share" of your personal information, or of the processing of your personal information for profiling or targeted advertising, as those terms are defined in applicable privacy laws. You can opt out through our Your Privacy Choices page. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat it as a request to opt out of the sale or sharing of information for the device and browser you use to visit the website. If we can associate that device with a Shopify account, we will also apply the opt-out to that account. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. We do not recognise any other "Do Not Track" signals.
  • Managing Communication Preferences. We may send you promotional emails, and you can opt out of these at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have made.

If you are in the United Kingdom or the European Economic Area, you may also have the following rights:

  • Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing consent does not affect the lawfulness of any processing based on your consent before it was withdrawn.

You may exercise any of these rights where indicated on the Services, or by contacting us using the details below. To learn more about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, as permitted or required by applicable law. In line with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting a request from an agent, we will require the agent to provide proof that you have authorised them to act for you, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority. For the EEA, see the list of EEA data protection authorities.

If you are in Australia and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please email us at via our contact form. You can find our other contact details in our Contact Information policy. For the purposes of applicable data protection laws, The Provider Code is the data controller of your personal information.